Charity Clothing Pickup – Donor Texting Service Privacy Policy
Most Recent Update: May 12th, 2025
This Privacy Policy explains how Charity Clothing Pickup collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at charityclothingpickup.com.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information directly from you, for example, through a web form, during an online or in-person registration, while scheduling or inquiring about a donation pickup, while setting up an account with us, when you contact us for customer support, or when we contact you for scheduling donation pickups.
Personal information we collect directly from you may include first name, last name, address, email address, phone number, cell phone number, and various other business relating information.
Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, but not limited to your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.
Our website may also use cookies to personalize your experience and enable certain features such as keeping track of your identifying information. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking
technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with donation pickup services, customer service and support, and other relevant information. We may also use this information to market our other products and services to you, including by email and text message subject to your consent.
We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.
We may also use information collected from you and information collected from your device to send you information regarding scheduling pickups and pickup reminders and confirmations.
We use information collected from our advertising partners to market our products and services to you.
DISCLOSURE OF PERSONAL INFORMATION:
We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.
We use Rackspace and Send Grid for our email marketing and Twilio for text message communications.
We use WebWize and The Joseph Company to help us understand how visitors interact with our website.
From time to time, we will employ an advertising partner to advertise our services. We may authorize our advertising partner to use cookies and similar technologies on our website to automatically collect certain information from your device and we may share information about your interactions with our website, with our advertising partner, provided that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.
If you wish to stop receiving text messages from us, reply STOP to any text message sent from us. For more information, see our Mobile Messaging Terms
and Conditions available at [insert link to your mobile terms].
YOUR PRIVACY RIGHTS
You might have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at pickup@charityclothingpickup.com
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at pickup@charityclothingpickup.com.
